Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and Rapha Health, LLC ("Rapha Health," "we," "us," or "our") governing your access to and use of the Rapha Health web application and website at raphahealthco.com (the "Service").

By creating an account, starting a trial, subscribing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Medical disclaimer — please read carefully

Rapha Health is not a medical service and does not provide medical advice.

The Service is a self-tracking and informational tool. It is not a substitute for professional medical care.

You understand and agree that:

• Rapha Health is not a doctor, clinician, healthcare provider, medical practice, health plan, or healthcare clearinghouse.
• Use of the Service does not create a doctor-patient relationship, provider-patient relationship, therapist-client relationship, fiduciary relationship, or any other professional healthcare relationship.
• The Service does not diagnose, treat, cure, mitigate, monitor, or prevent any disease, condition, or medical issue.
• The Service is not a medical device.
• The Service does not provide medical advice, clinical advice, treatment recommendations, or emergency medical guidance.
• Any snapshots, trends, reminders, pattern detection, recovery scores, rule-based insight cards, correlations, or other outputs are informational only.
• A detected correlation does not mean causation.
• You should consult your own qualified healthcare professional with questions about symptoms, supplements, medications, lab results, treatment, diagnosis, or medical decisions.
• You should not start, stop, delay, or change any medication, supplement, treatment, protocol, or medical care based on the Service without consulting your own healthcare provider.
• You should never disregard, avoid, or delay seeking professional medical advice because of something you see in the Service.
• If you think you may have a medical emergency, call 911 or seek emergency medical help immediately.

You use the Service and any information in it at your own discretion and risk.

2. What Rapha Health is

Rapha Health is a direct-to-consumer web app for adults who want to track symptoms, supplements, daily energy, environmental or exposure notes, recovery practices, and related recovery information.

The Service may help you organize your own logs and view informational trends or patterns. It is not intended to replace your own judgment or the judgment of your healthcare provider.

3. Eligibility

You may use the Service only if you are at least 18 years old; can form a binding contract with us; are using the Service for personal, non-commercial purposes; and agree to comply with these Terms.

The Service is operated from the United States and intended primarily for users in the United States. If you access the Service from outside the United States, you do so on your own initiative and are responsible for complying with any laws that apply to you in your location.

By using the Service, you represent and warrant that you meet these requirements. We do not knowingly permit use of the Service by anyone under 18.

4. Your account

You are responsible for providing accurate account information; keeping your account information current; maintaining the confidentiality of your login credentials; and all activity that occurs under your account.

You must notify us promptly at griffin@raphahealthco.com if you believe your account has been accessed without authorization. We are not responsible for losses caused by your failure to safeguard your account credentials.

5. Your data

As between you and Rapha Health, you own the information you enter into the Service.

You grant Rapha Health a limited, non-exclusive, worldwide license to host, store, process, display, and use your information solely as reasonably necessary to provide the Service to you; operate, maintain, secure, and improve the Service; provide account support; process subscriptions and billing; comply with law; and enforce these Terms.

We do not claim ownership of your health data. We do not sell your health data. Our collection, use, storage, and sharing of information is described in our Privacy Policy.

6. Subscriptions, free trial, promotional access, and billing

A. Monthly subscription. The Service is offered on a subscription basis at $15 per month after any applicable free trial or promotional access period.

B. Seven-day free trial. New subscribers may receive a 7-day free trial. Unless you cancel before the end of the trial, your paid subscription will begin automatically at the end of the trial, and your payment method will be charged the then-current monthly subscription fee.

C. Promotional or complimentary access. We may offer promotional, complimentary, extended free, or discounted access to select users at our discretion, including offers such as four months free. Promotional or complimentary access may be subject to additional offer terms presented at the time of the offer. Unless otherwise stated in writing, standard billing will apply after the promotional or complimentary period ends unless you cancel before that period ends. We may modify, limit, or discontinue promotional offers at any time, subject to applicable law and any terms already provided to you.

D. Automatic renewal. Subscriptions renew automatically each month until cancelled. By subscribing, you authorize us and our payment processor, Stripe, to charge your payment method for recurring subscription fees, applicable taxes, and other charges associated with your subscription.

E. Payment processor. Payments are processed by Stripe. We do not store your full credit card number. Your payment information is handled by Stripe under Stripe's own terms and privacy policy.

F. Cancellation. You may cancel your subscription at any time through the subscription management option in Settings, which links to Stripe's customer portal. Cancellation stops future charges. Unless otherwise required by law or stated in a specific offer, cancellation takes effect at the end of your current billing period, and you will retain access until then. Deleting your account may not automatically cancel a subscription unless the cancellation is completed through the subscription management flow or otherwise confirmed by us. You are responsible for cancelling your subscription before the next billing date if you do not want to be charged.

G. Refunds. Except where required by law, payments are non-refundable, and we do not provide refunds or credits for partial months, unused time, missed cancellations, promotional periods, or periods when you did not use the Service.

H. Price changes. We may change subscription pricing in the future. If we change the price of an active subscription, we will provide notice as required by applicable law or payment-platform requirements. Continued use of the Service after the new price takes effect constitutes acceptance of the new price.

I. Taxes. Subscription fees are exclusive of any applicable taxes, duties, levies, or similar governmental assessments, unless otherwise stated. You are responsible for any applicable taxes.

7. Acceptable use

You agree not to use the Service for any unlawful, harmful, fraudulent, deceptive, or abusive purpose; use the Service for medical emergencies or emergency monitoring; rely on the Service as a substitute for professional medical judgment; attempt to access another user's account or data; share your account credentials with another person; interfere with or disrupt the Service or its security; attempt to reverse engineer, scrape, crawl, copy, or extract the Service or its underlying systems except where permitted by law; upload malicious code or attempt to compromise the Service; use the Service to infringe anyone's rights; resell, sublicense, commercially exploit, or make the Service available to third parties without our written permission; use the Service to develop or train a competing product without our written permission; or violate any applicable law or regulation.

8. Our intellectual property

The Service, including its software, design, interface, text, graphics, logos, workflows, insight structure, and other content, is owned by Rapha Health or its licensors and is protected by intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own personal, non-commercial use. We reserve all rights not expressly granted in these Terms.

9. Feedback

If you send us ideas, suggestions, comments, or feedback about the Service, you grant us the right to use that feedback without restriction or compensation to you. We will not publicly identify you as the source of feedback without your permission.

10. Third-party services

The Service relies on third-party providers, including Supabase, Stripe, and Resend. Your use of third-party services may be subject to their own terms and privacy policies. We are not responsible for third-party services, third-party websites, or third-party content.

11. Changes to the Service

We may modify, suspend, or discontinue all or part of the Service at any time. We may release new features, change existing features, limit certain features, or remove features. We are not liable for any modification, suspension, or discontinuation of the Service, except where prohibited by law.

12. Termination

You may stop using the Service at any time. You may delete your account from Settings.

We may suspend or terminate your access to the Service if you violate these Terms; your payment fails; we believe your use creates risk for Rapha Health, other users, or third parties; we are required to do so by law; or we discontinue the Service.

Upon termination, your right to use the Service will stop. Sections that by their nature should survive termination will survive, including Sections 1, 5, 8, 9, 13, 14, 15, 16, 17, and 18.

13. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAPHA HEALTH DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, RELIABILITY, SECURITY, AND QUIET ENJOYMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR AVAILABLE AT ANY PARTICULAR TIME; THAT THE SERVICE WILL MEET YOUR NEEDS OR EXPECTATIONS; THAT ANY DATA, INSIGHT, TREND, CORRELATION, SCORE, OR OUTPUT WILL BE ACCURATE, COMPLETE, RELIABLE, OR USEFUL; THAT ERRORS OR DEFECTS WILL BE CORRECTED; OR THAT THE SERVICE WILL BE FREE OF VIRUSES OR HARMFUL COMPONENTS.

YOU USE THE SERVICE AT YOUR OWN DISCRETION AND RISK.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAPHA HEALTH, LLC AND ITS OWNER, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, HEALTH-RELATED DECISIONS, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAPHA HEALTH'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID TO RAPHA HEALTH FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR USD $100.

THESE LIMITATIONS APPLY WHETHER THE CLAIM IS BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF RAPHA HEALTH HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

15. Indemnification

You agree to defend, indemnify, and hold harmless Rapha Health, LLC and its owner, officers, employees, contractors, agents, affiliates, service providers, and licensors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or relating to your use or misuse of the Service; your violation of these Terms; your violation of applicable law; your violation of another person's rights; information you submit to the Service; or medical, health, supplement, treatment, or lifestyle decisions you make based on your own use or interpretation of the Service.

We reserve the right to control the defense of any matter subject to indemnification, and you agree to cooperate with us in that defense.

16. Privacy

Please review our Privacy Policy to understand how we collect, use, store, and share information. By using the Service, you acknowledge that your information will be handled as described in the Privacy Policy.

17. Governing law

These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-laws principles.

18. Disputes

Before filing a claim, you agree to contact us at griffin@raphahealthco.com and attempt to resolve the dispute informally. We will also attempt to resolve disputes informally before filing a claim.

Any legal action arising out of or relating to these Terms or the Service will be brought in the state or federal courts located in Jefferson County, Alabama, and you consent to the personal jurisdiction and venue of those courts.

19. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date and, where appropriate, notify you by email or in the Service.

Your continued use of the Service after updated Terms become effective means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel any active subscription.

20. Miscellaneous

These Terms, together with the Privacy Policy and any additional terms presented to you for specific features or offers, make up the entire agreement between you and Rapha Health regarding the Service.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, or operation of law.

Our failure to enforce any provision is not a waiver of our right to do so later. Headings are for convenience only and do not affect interpretation.

21. Contact

Questions about these Terms may be directed to:

Rapha Health, LLC
Email: griffin@raphahealthco.com